Privacy Policy

Last updated: 07/04/2025

Wired Different Pty Ltd (ABN: 19 682 747 280) ("we", "our", or "us") is committed to protecting the privacy and personal information of our clients, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable NDIS Practice Standards.

1. What Information We Collect

We may collect the following types of personal and sensitive information:

  • Name and contact details (e.g., email address, phone number)

  • NDIS participant number and plan details

  • Medical and health information

  • Billing and payment details

  • Information submitted via website forms or newsletters

2. How We Collect Your Information

We collect personal information through:

  • Website forms and online enquiries

  • Newsletter sign-ups

  • Client onboarding and service agreements

  • Emails and phone calls

  • Cookies and analytics tools (e.g., Google Analytics, Facebook Pixel)

3. Why We Collect Your Information

We collect and use your information to:

  • Deliver NDIS-compliant services

  • Manage bookings and payments

  • Communicate with you regarding your services

  • Respond to enquiries and provide support

  • Send newsletters and marketing (with your consent)

  • Improve our website and services through analytics

4. Storage and Security of Information

Your information is securely stored using:

  • Google Drive (cloud-based)

  • Local encrypted servers

  • Secure paper-based records

We implement industry-standard security practices including:

  • Data encryption

  • Password protection

  • Staff training on privacy obligations

5. Disclosure of Personal Information

We do not share your personal information with unrelated third parties. However, we may use trusted tools and platforms (such as email marketing or analytics providers) that process data on our behalf under strict confidentiality agreements.

We do not transfer your data overseas unless required and where adequate safeguards are in place.

6. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete data

  • Withdraw consent for marketing at any time

To make a request, email us at admin@wireddifferent.au.

7. Cookies and Website Analytics

Our website uses cookies and third-party analytics tools such as:

  • Google Analytics

  • Facebook Pixel

These tools may collect information about your browsing behavior to help us improve our services and marketing efforts. You can disable cookies in your browser settings.

8. Service Bookings and Payments

Our website allows you to book services and make payments online. Payment information is handled securely through third-party payment processors compliant with PCI-DSS standards.

9. Complaints and Concerns

If you have a concern about how we handle your personal information, please contact us at:

Email: admin@wireddifferent.au
Mail: PO BOX 1050, Ipswich QLD 4305

We will respond to all complaints in line with our internal procedures and may escalate unresolved matters to the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.